Shipping policy
Nilgiri Coffee Propaganda operates the brand Nilcos Coffee and is committed to delivering our products safely, efficiently, and on time.
Order Processing
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All orders are processed within 1–3 working days after order confirmation
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Orders are dispatched from our facility after quality checks and secure packaging
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Orders are not shipped on Sundays or public holidays
Once your order is shipped, you will receive a confirmation email with tracking details (where applicable).
Shipping Locations
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We currently ship across India
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International shipping is not available at this time
Delivery Timelines
Estimated delivery timelines after dispatch:
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Metro cities: 3–5 working days
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Non-metro / Tier 2 & 3 cities: 5–7 working days
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Remote locations: 7–10 working days
Delivery timelines may vary due to courier partner operations, weather conditions, or unforeseen circumstances.
Shipping Charges
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Shipping charges (if any) will be calculated and displayed at checkout
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Any promotional free-shipping offers will be clearly mentioned on the website
Order Tracking
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Tracking details will be shared via email once the order is dispatched
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Customers are advised to monitor tracking updates provided by the courier partner
Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
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Natural calamities or extreme weather
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Courier partner delays
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Incorrect or incomplete shipping information provided by the customer
Nilgiri Coffee Propaganda will not be responsible for delays beyond our control.
Damaged or Missing Shipments
If you receive a damaged package or incomplete order:
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Please notify us within 48 hours of delivery
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Share clear images or videos of the package and product for verification
We will review the issue and assist you as per our Refund & Return Policy.
Incorrect Address or Failed Delivery
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Customers are responsible for providing accurate shipping details
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Orders returned due to incorrect address or failed delivery attempts may be re-shipped at additional shipping cost
Contact Us
For any shipping-related queries, please contact:
Nilcos Coffee
Crafted with care. Delivered with responsibility.